Last updated: October 2026
SeaTime provides a vessel hire intermediation service. As these are services related to leisure activities carried out on a specific date or during a specific period, the exception to the right of withdrawal set out in Article 103(l) of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) applies. Notwithstanding this, SeaTime establishes the following refund policy in favour of the user:
The refund applicable upon cancellation by the user depends on the cancellation policy of the partner responsible for the vessel. This policy is communicated to the user expressly and in writing at the time of booking confirmation, forming an integral part of the contractual conditions.
In all cases, SeaTime will retain its intermediation commission on any non-refundable amounts, unless the cancellation is attributable to SeaTime.
| Notice period before the service date | Refund on amounts paid to SeaTime |
|---|---|
| More than 30 days | As per partner policy (stated in confirmation) |
| Between 15 and 30 days | As per partner policy (stated in confirmation) |
| Less than 15 days | As per partner policy (stated in confirmation) |
If the service cannot be provided due to weather conditions that make navigation impossible or notoriously dangerous in the skipper’s judgement, and it is not possible to reschedule by mutual agreement, the user will receive a full refund (100%) of all amounts paid, including SeaTime’s commission, within a maximum of 14 working days from confirmed cancellation.
If the partner fails to provide the service for reasons attributable to them (unavailability, unreported breakdown, failure to meet agreed conditions), SeaTime will manage the full refund of all amounts paid via SeaTime as soon as possible, and in any event within a maximum of 14 working days.
The following items are managed directly by the partner or vessel owner and are not subject to refund through SeaTime:
To request a refund, the user must send an email to info@seatime.yachts including:
SeaTime will acknowledge receipt within 48 working hours and will inform the user of the outcome.
